Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times Once dispatched, estimated delivery times are as follows:
- United Kingdom: 5–10 business days
- Europe: 7–14 business days
- United States & Canada: 10–20 business days
- Rest of World: 14–25 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — sign up to our newsletter to be the first to know.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Import Duties For international orders, customs fees and import duties may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at [your email address] and we will investigate with the carrier on your behalf.